Contact DmFirst Guide
Questions, corrections or feedback about our DmFirst guides? Here is how to reach the editorial team — and what we can and cannot help with, since we are an independent guide rather than the app's official support.
Email us
The best way to reach our editorial team is by email:
We read every message and aim to reply within a few working days. Feedback and corrections are especially welcome.
What we can help with
- Corrections or out-of-date details on our guides.
- Questions about how a process (login, download, deposit) is explained here.
- General feedback and suggestions for new guides.
What we cannot do
Because we are an independent guide and not the operator, we cannot:
- Access, create, unlock or recover your DmFirst account.
- Process deposits, withdrawals or refunds, or resolve payment issues.
- Change bonuses, referral rewards or game outcomes.
For anything involving your actual account or money, contact DmFirst's own in-app support. And never share your password, OTP or banking details with us or anyone else — we will never ask for them.
Before you email us
You will get a faster, more useful reply if you first check whether the answer is already in a guide. Most common questions are covered here:
- Login and sign-up problems → Login & Register
- Installing or updating the app → App Download
- Deposits, withdrawals and limits → Payments
- How WinGo and the odds work → WinGo guide
If your question is about our content, include the page and what seems wrong so we can look into it quickly.
Response times
We are a small team and reply during normal working days, usually within a few days. We cannot offer real-time support, and we do not have a phone line — email is the right channel for a guide like ours.
Need help with gambling?
If play has stopped being fun or feels out of control, please read our responsible-gaming page for practical steps and support pointers. It matters more than any game.